1. Purchasing FAQs:
Q: How can I make a purchase?
A: To make a purchase, you can visit our website (www.sophiafiori.com) and browse through our collection. Once you find your desired jewelry piece, select the options and quantities, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, Zelle, and bank transfers. If you live internationally, please contact our team through email support@sophiafiori.com or by calling/texting (626) 609-7607 to receive a separate payment link
Q: Is it safe to make an online purchase on your website?
A: Yes, we take the security of our customers' personal and payment information seriously. Our website is encrypted and secure to protect your data.
2. Returns and Exchanges FAQs:
Q: What is your return policy?
A: We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within a specified time frame of 30 days for a full refund or exchange. Please check here for detailed return instructions.
Q: Are there any items that cannot be returned or exchanged?
A: We do not accept returns on custom-made or personalized items as they have been custom made for you. Please reach out to our team if you’re unsatisfied in any way- we will work with you to upgrade/shift your order per your satisfaction. Also, select auctions and loose gems are not available for return
Q: Do I have to pay for return shipping?
A: The cost of return shipping will depend on the reason for the return. If the return is due to a defect or an error on our part, we will cover the return shipping cost. However, if you simply changed your mind or want to exchange the item, the customer is responsible for the return shipping fees.
3. Shipping FAQs:
Q: Where do you ship to?
A: Shipping within the USA is free and included with your purchase. We offer international shipping to many countries; however, we are unfortunately unable to cover the cost. The client is responsible for payment of shipping, insurance, and any taxes/duties/custom fees. Please contact our customer service department for the complete list of countries we ship to and check with your local customs office to see what duties you may be required to pay.
Q: How much does shipping cost?
A: All shipping within the United States is free! The exact shipping charges for international purchases will be calculated and displayed at checkout before you finalize your purchase. Please reach out to our customer service team to receive the rate and payment link.
Q: How long does shipping take?
A: All orders are shipped with 2 day priority shipping and tracking. The shipping time will depend on the piece you have purchased and production time. Typically, orders will ship out within 2-3 weeks, sometimes sooner if your order is able to be casted immediately. Please contact our customer service department if you’d like to upgrade your processing time to make it a priority. Please note that these are estimated times and can vary due to customs and unforeseen circumstances.
4. Jewelry Care FAQs:
Q: How should I take care of my jewelry?
A: We recommend removing your jewelry before engaging in activities that may damage it, such as swimming, exercising, or using harsh chemicals. Clean your jewelry regularly using a soft cloth and store it in a jewelry box or pouch to prevent scratches and tarnishing.
Q: Can your jewelry be worn every day?
A: Our jewelry is designed to be durable and withstand everyday wear. However, certain pieces may be more delicate than others. We advise checking the product descriptions or contacting our customer service for specific care instructions for each item.
