Returns or Exchanges
Bachoura Family 100% No-Risk Guarantee: If you don’t love it, you can return for exchange or refund within 30 days.
We are so confident that you will love your Sophia Fiori Jewelry that we offer a No-Risk Guarantee on ALL the product we sell. If you don’t love your jewelry, simply return it for an exchange or refund of the full purchase price. Email us at firstname.lastname@example.org or call us 9:00am to 5:00pm PST, Monday to Friday at 1.888.99.FIORI (34674) for any questions about this process.
If you have any questions about your purchase or about something you are thinking of making, connect with our team of jewelry professionals by contacting us directly from 9:00am to 5:00pm PST, Monday to Friday at 1.888.99.FIORI (34674).
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase. International bank wire purchases will be refunded in USD according the exchange rate at the time of refund. Sophia Fiori is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Sophia Fiori is not responsible for exchange fees or any other fee that is charged by the customer’s financial institution. For credit card refunds, please allow one monthly billing cycle in order for the credit to appear.
Packages without a return authorization number will not be accepted for refund and are subject to a minimum restocking fee of $70 USD. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If you return shipping authorization has expired, please contact us at 1.888.99.FIORI (34674) to request another return shipping authorization number. All requests for refund will be requested to be in writing via email to email@example.com. Any returns showing signs of wear or those that have been engraved, altered, resized or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about this procedure, please contact us at 1.888.99.FIORI (34674).